FAQS NAVIGATOR
Our Guide to Common Queries
1. How do I enroll in a course?
You can enroll in a course by registering online after creating an account with us. If you prefer, you can also email us or call using the contact information listed at the bottom of our website.
2. What types of courses are available?
RCG Health and Safety Training offers a wide range of courses, including environmental, construction, safety, and personal‑empowerment classes. All courses are designed to comply with federal and New York State regulations. You can visit our Courses page to explore the full list and choose the class you need to stay compliant and maintain employment.
3. Are the courses accredited?
Our courses are not academic or college‑accredited programs. However, many of our classes are recognized by colleges and can be applied toward construction, environmental, and safety‑related career paths. All of our training aligns with OSHA regulations for construction and general industry, as well as US EPA and NYC Department of Buildings requirements. Our programs are designed to help you stay compliant with current regulations and keep your certificates and licenses up to date.
4. How much time do I need to dedicate to a course?
We understand that construction schedules can be demanding. That’s why RCG Health and Safety Training offers flexible learning options. Our in‑person classes run from 9 AM to 5 PM, Monday through Saturday. For workers with busy or unpredictable schedules, we also offer online courses that you can complete at your own pace. This allows you to choose the hours that work best for you while keeping your certifications current.
5. What are the technical requirements?
Technical requirements vary depending on the type of course. For most initial worker classes, there are little to no technical requirements because all training is provided in our classroom and through hands‑on instruction with experienced field instructors. Supervisor‑level courses, on the other hand, do require prior experience in order to enroll in both initial and refresher supervisor trainings.
6. Is there any instructor support?
Yes. Our instructors come from environmental and construction backgrounds and bring years of real‑world experience to the classroom. They are dedicated to preparing every student for success, both during training and afterward. When you join RCG Health and Safety Training, you’re not just a student — you become part of our community. We value our students and continue to support you whenever you need guidance or assistance.
7. Can I access course materials offline?
Yes. Many course‑related materials can be accessed offline. For construction and general industry courses, much of the reference material comes from OSHA standards (29 CFR 1926 and 29 CFR 1910), which you can download and review anytime. For lead‑related training, certain materials are available through the US EPA website and can also be accessed offline once downloaded.
8. What happens if I need to drop or withdraw from a course?
RCG Health and Safety Training understands that the construction industry can be unpredictable and that emergencies can happen. We normally ask for at least 24 hours’ notice for cancellations in order to receive a full refund. However, if a situation arises after the class has already started, we will do our best to accommodate you by placing you in the next available session—depending on the course schedule and the time frame required to stay in compliance.
9. Are there any additional costs besides the course fees?
For most courses, there are no additional costs beyond the class fee. You will receive a course‑completion certificate that allows you to work and remain in compliance. However, for certain programs—such as Lead, Asbestos, or FDNY‑related trainings—you may need to apply for city, state, or federal certifications after completing the class. These agencies may charge separate application or licensing fees.
10. What happens after I complete a course?
After completing a course, you will receive a certificate of completion that allows you to continue working and remain in compliance with city, state, or federal regulations for most programs. For certain specialized courses, you may need to apply for additional certifications through the appropriate agencies. Completing your training also prepares you to qualify for new job opportunities and maintain your current position. Just remember to take your required refresher courses on time so your certifications stay current—this helps you avoid having to repeat full initial trainings, saving you time, money, and work hours.
1. What payment methods do you accept?
We accept cash, money orders, Zelle, and major credit or debit cards for our training classes.
2. Do you accept in-person payments?
Yes. For in-person classes, you can pay using cash, money orders, Zelle, or credit/debit cards.
3. When is payment due?
Payment must be made before or at the time of the class to confirm your seat.
4. Will I receive a receipt after payment?
Yes, a receipt or payment confirmation will be provided after your payment is completed.
1. How can I place an order?
You can place an order directly through our website by selecting the required safety equipment, adding it to your cart, and completing the secure checkout process.
2. Can I cancel my order after placing it?
Yes, orders can be cancelled before they are dispatched. Please contact our support team as soon as possible to request cancellation.
3. How long does delivery take?
Delivery usually takes 5–10 business days, depending on your location and product availability.
4. What is your return policy?
Items can be returned if they are unused, in original packaging, and reported within the allowed return period. Please contact support to start a return request.
5. What if I receive a damaged or wrong item?
If you receive a damaged or incorrect product, inform us within 48 hours of delivery. We will arrange a replacement or refund.
6. How will I receive my refund?
Approved refunds are processed through the original payment method within a few business days after the returned item is received and inspected.
1. How do I place an order for safety equipment?
You can place your order directly through our website by selecting the required safety equipment, adding it to your cart, and completing the secure checkout process.
2. Where are the products shipped from?
All safety equipment is sourced from trusted suppliers and shipped directly to your provided delivery address after order confirmation.
3. How long does delivery take?
Delivery times may vary depending on your location and product availability, but most orders are delivered within 5–10 business days.
4. Can I track my order?
Yes. Once your order is processed and shipped, you will receive a tracking link via email so you can monitor the delivery status.
5. What should I do if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact our support team within 48 hours of delivery, and we will arrange a replacement or refund as quickly as possible.
